For the quickest response, please email us. We will respond promptly Monday through Friday, 7am – 4pm. All messages are returned within 24 hours.
MsCotti strives for 100% satisfaction. If you are not satisfied with our products, please call or email us within 3 business days of receiving your order. We will do our best to help you. Notification after 3 business days voids any replacement guarantee. We cannot issue refunds or returns in the instance that we were given an incorrect or undeliverable address. We cannot issue refunds or returns in the instance that a delivery arrives late as a result of an incorrect or undeliverable address that was given to us. Additional UPS fees may be charged to customers in the instance of address changes, corrections, etc. If your product was severely damaged in transit, please save the product including the packaging material and call us within 3 business days. We will contact UPS and they will start a claims investigation. Please contact us.
If you have any questions or concerns, please feel free to contact us prior to ordering.
Payment is by credit card only, MsCotti accepts MasterCard and Visa at the time of purchase.
Our Biscotti and Biscottini’s have a shelf life of 4-5 weeks. The shelf life can be extended up to 9 months if frozen.
Our Scones have a shelf life of 4 weeks. The shelf life can be extended up to 5 months if frozen.
Yes, MsCotti’s biscotti and scones are found in the finest coffee shops, bakeries, restaurants, and specialty markets.
The minimum order for each product is specified on each page. Please refer to the product page for more information.
Please contact us to see if your product can be rushed. Some items are available for rush delivery, while others are not.
Follow the steps on each page and our website will guide you through the ordering process. If you have any questions please contact us.
Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. We generally ship orders within 3-4 business days after receipt. Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping time below. According to the UPS, shipments from Ohio (where our bakery is located) to any of the continental United States can take from 1 to 6 business days.
The online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.
MsCotti.com is owned and operated by MsCotti. The information obtained from this web site will not be shared, sold, rented, or given away to any third party vendors.
MsCotti accepts Visa and Mastercard.
The online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.
All retail orders are shipped within 3-4 business days. If you require special shipping please email us or call us at 440.374.0151.
Shipping is calculated in real time through UPS during the completion of your order. Special care is taken when shipping to our customers. All orders are packaged fresh and by hand.
MsCotti accepts Visa and Mastercard.
MsCotti does not outsource any of its products. All the products are baked and completed at our facility. Personal attention is given to every order.